Shipping & Returns

Scout For Her offer flexible shipping services in Australia and internationally. If you have a question about our shipping rates, taxes and duties or anything else, please do not hesitate to contact us.

Free Click & Collect

Located in Perth and want your order fast? Choose Click & Collect at checkout and collect your order during store hours from our Dalkeith Store.

It takes approximately 2 hours to fulfil your order

You will receive a confirmation email when your order is ready to be collected

If you require your order urgently, please call us on +61 417 164 343 and we’ll do our best to help you.


Our Address
Shop 1
79 Waratah Avenue
Dalkeith
WA 6009

Opening Times
Please check our opening hours here.

Australian Shipping

Under $150 AUD

$12 AUD Standard Shipping via Australia Post

3-10 business days, including processing time

$17 AUD Express Shipping via Australia Post

2-5 business days including processing time


Over $150 AUD

Free Standard Shipping via Australia Post

3-10 business days, including processing time

$17 AUD Express Shipping via Australia Post

2-5 business days including processing time

Duties and Taxes

Scout For Her ships internationally! Choose to ship your item with Australia Post or DHL Express. Please note, you will be responsible for all duties and taxes on arrival.

Shipping rates and estimated delivery times will vary depending on your location.

Please note that you may be responsible for any import duties or taxes levied by your country's customs office.

New Zealand Shipping

$40 NZD Standard Shipping via Australia Post
5-10 business days for metro areas, including processing time

$55 NZD Express Shipping via Australia Post
4-10 business days for metro areas, including processing time

$170 NZD Express Shipping via DHL Express
3-7 business days for metro areas, including processing time

Rest of the World Shipping

$65 AUD International Standard Shipping via Australia Post
6-12 business days for metro areas, including processing time

$95 AUD International Express Shipping via Australia Post
4-10 business days for metro areas, including processing time


$150 AUD International Express Shipping via DHL Express
4-8 business days for metro areas, including processing time

Track Your Order

If you check out with an email address, you will receive tracking information to your inbox.

If you check out with your mobile number, you will receive tracking information to your mobile via SMS.

Cancellation Policy

We understand that sometimes things change! Unfortunately, once your order is confirmed and processing, we can't cancel it completely. However, if you need to modify something like the size, colour, or shipping address, we're here to help. Just reach out to us at admin@scoutforforher.com.au or call +61 417 164 343. We’ll be happy to check your order status and see if adjustments can be made.

Processing Time

All orders placed online will be dispatched within 24-48 hours.

If your order is placed over the weekend (Saturday - Sunday) your order will be dispatched the following business day.

Return Policy

Scout For Her does not accept exchanges, store credit or refunds on change of mind purchases so we ask you carefully consider your purchase. Our customer care team is to here to help you! Please let us know if you have any questions at all.

How do I return a faulty item?

In the unfortunate event that an item arrives damaged through the delivery process please call us on +61417164343 to organise for the item to be returned and a replacement organised.

Damaged goods must be returned within 7 days and notified in writing within 24 hours of receipt.

If your request to return an item is approved you must return the product in its resalable condition including packaging and hang tags within 7 days of receipt authorisation. We will need a copy of receipt and will then credit your return using the same method of payment but excluding the incurred freight charges.

We do not refund due to a simple change of mind. Therefore please be sure when purchasing.

If, however you receive goods in error please contact Scout For Her on +61417164343 to arrange return at our expense.

Afterpay

Scout For Her accept Afterpay. Please opt for this method at checkout. Please call or email us if you have a question about Afterpay.